RETURNS & REFUNDS
At EL AURUM, every garment is created with care.
We stand behind the quality of every piece and want you to feel confident in your purchase.
7-DAY RETURN WINDOW
Returns may be requested within 7 days of delivery.
To be eligible:
• Item must be unused
• Original tags must remain attached
• Product must be in original condition
• Product must be returned in original packaging
NON-RETURNABLE ITEMS
We do not accept returns for:
• Worn garments
• Damaged items caused after delivery
• Customized or altered products
• Products returned without original tags
EXCHANGES
Size exchanges are available subject to stock availability.
We recommend reviewing the size guide carefully before purchase.
REFUNDS
Once the returned item passes quality inspection, refunds will be processed within 5–7 business days.
Refund timelines may vary depending on your payment provider.
DAMAGED OR WRONG ITEMS
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Include:
• Order number
• Clear product images
• Issue details
CONTACT
support@elaurum.in